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Terms & Conditions
Payment Method - Corporate Check, Personal Check, Cashier's Check, Certified Check, C.O.D., PayPal, Master Card, Visa, American Express, and Discover will be accepted. We reserve the right to hold shipments paid for by company or personal checks until they clear before releasing shipment.
Payment for Equipment – Since all equipment is made to order a minimum deposit of 25% of the total order is due prior to the start of construction of the equipment with the balance due in full prior to shipment. All equipment is custom made and deposits are non-refundable. It is preferred that smaller orders such as a single bed be paid in full with the order. If the C.O.D. payment method is selected 50% of the total order is required prior to shipment with the balance and C.O.D. fees paid at delivery. Purchaser is responsible for all C.O.D. fees.
Payment for Supplies – All orders for parts, lamps, accessories, and supplies are due in full at the time of order, and prior to shipment.
Notice - All sales are final. We reserve the right to change prices and design at any time. A cancelled order is subject to a 25% restocking fee. There is a $20.00 return check charge.
Return Policy - Only items shipped in our error can be returned. All items must have a pre-authorized code issued by our Service Department. Authorized returns will only be accepted if they are unopened, unused, and in the original packaging.
Delivery Time - American Quality Manufacturing (Tropical Rayz, Perfect Tan, South Beach): All equipment is custom made for each order. Normal time for construction is two to three weeks. Soleil Systems: Units are usually in stock and can be shipped within a week. MagicTan: Normal ship time is within 30-days. All manufacturers: Factors such as availability of materials, backlog, weather, etc. may effect lead times for any manufacturer, and delivery times can not be guaranteed. Any ship time given are estimated only. Travel time to your place of business is in addition to the above listed construction times.
Pricing - We will make every effort to maintain the listed pricing. However, due to market conditions, all prices are subject to change without notice. We are not responsible for typographical errors and/or omissions within this web site, literature, or quotes. All items are subject to availability.
Shipping - We ground ship all equipment FOB factory, and the best way possible for your order and location. All freight will be shipped Prepaid Tailgate Delivery unless prior arrangements are made. Special Carriers, Airfreight , Lift Gates and Residential deliveries are all available at an additional cost. Those costs are the responsibility of the purchaser.
Shipment Responsibility - When a shipment is picked up by a freight company, the number of packages and condition are noted on the Bill of Lading and signed by the driver. As soon as the driver signs the Bill of Lading, the responsibility of the freight is now transferred to the Freight Company, and no longer the responsibility of the factory. As soon as you or a representative of your company signs the freight bill, it is no longer the responsibility of the Freight Company, but is yours.
Damage Claims - If FedEx, UPS, or Truck freight shipments arrive with signs of damage:
Accept delivery. If there is any visible damage or shortage you must note on the freight bill at the time of delivery. Note: If there is no visible signs of damage at the time of delivery, but then discover "concealed damage" when you open the cartons, you are still eligible to file a damage claim. You have 48-hours from the time of the delivery to have the freight inspected, even if you are not ready to use the merchandise.
Write the condition of the shipment across the face of the Bill of Lading and have the driver sign it. Make sure notations are on all copies of the freight bill.
Always write on the freight bill "no internal inspection made at the time of delivery”.
The driver will instruct you of the necessary action to file your claim.
Claims should be made for the purchase amount, shipping charges to replace or repair damaged items, and labor to restore to original condition.
Call us immediately for assistance in filling your claim and replacement of items that were damaged.